The doctors and staff at the Vallance Centre aim to give the best possible treatment and service. We realise however that even with the best intentions, problems can arise.
If you have a comment or complaint about the service you have received here, you can either request a comment or complaint form from the reception or download one here,or you can send a comment, suggestion or complaint directly from the website via our online comments and complaints form. Alternatively you can ask to speak to a member of the practice management team, who will try in the first instance to resolve any problems.
If you choose to send in a written comment or complaint we promise to respond within two working days and give a full written explanation within ten working days. (We follow the national guidelines.) If you are not happy with the explanation you receive and wish to take it further, you should write to:
P.O Box 16738
Telephone: 0300 311 2233
Mon-Fri 8.00-6.00pm excluding bank holidays
If You wish to Complain on Behalf of Someone Else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.